Support

Need a hand, found a bug, or think a puzzle is wrong? Email [email protected] and we’ll get back to you, usually within a couple of days. If it’s about a specific puzzle, include the date and which puzzle in the set it was.

Common questions

When do new puzzles arrive?

A new set of five puzzles is published every day. Open the app to download it; after that it plays fully offline.

Do I need an account?

No. Knightcap works without an account and keeps your progress on your device. If you want your streak and progress synced across your iPhone and iPad, sign in with Apple in Settings.

How do I restore my purchase?

In the app, open Settings (or the Premium screen) and tap Restore purchases. Use the same Apple ID you bought Premium with.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Knightcap. See Apple’s guide, Cancel a subscription from Apple.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

How do I delete my account and data?

If you signed in with Apple, open Settings in the app and tap Delete account. This deletes your streak, rating and history from our server and from the device, and revokes Knightcap’s Sign in with Apple access. Purchases stay with your Apple ID and can be restored. If you never signed in, nothing is stored on our server; deleting the app removes your data.

Why am I seeing ads?

The free version is supported by ads. Premium subscribers never see ads, and the ad software is never started for them. See the privacy policy for details.